Terms of Service

01The service and key terms

Relivi lets a couple create an event and share a link or QR code with their guests. Guests open a web app in their browser with nothing to install, take photos or pick them from their device gallery, edit them, leave a text message and a voice recording, and send everything to the event album.

In these Terms:

• "Couple" or "host" means the account holder who creates and manages an event, including organisers of events other than weddings.
• "Guest" means anyone who joins an event through its link or QR code.
• "Content" means photos, text messages, voice recordings and display names, as well as event material such as the cover photo, title and quote.
• "Live Feed" means the shared gallery that shows thumbnails of sent photos to guests of the same event.
• "Album" means all content sent to one event.

02Couple accounts and guest access

• Couples sign in with a Google account. You are responsible for keeping your Google account secure and for all activity carried out through your events.
• Couples must be adults with full legal capacity under Indonesian law.
• Guests do not create accounts. A guest joins by typing a display name or choosing to stay anonymous. That choice is written once and cannot be changed by anyone, including the guest and the couple. Choosing anonymous is permanent on that device.
• A guest's identity is stored as a cookie in the browser they use. If the cookie is cleared, or the guest switches browser or device, the old session cannot be recovered.
• Guests under 18 may use Relivi only with a parent's or guardian's permission.
• You may not pose as someone else or use a display name that is misleading or offensive.

03The couple's responsibilities

As a couple, you must:

• give accurate event details and make sure you have the right to use the cover photo, names and any other material you upload;
• share the event link or QR code only with people you invite, since anyone holding the link can join as a guest while the event is running, up to the guest limit of your package;
• let guests know that the event uses Relivi and that their photos may appear in the Live Feed or on the venue slideshow screen if you turn it on;
• use the album as a private memory of the event and lawfully, respecting guests' privacy when you share it;
• hide inappropriate content at your event when you become aware of it;
• keep your own archive of the album before the storage period ends.

04Rules for guests

• Each guest has a photo quota set by the couple, 25 photos by default. The quota is counted by the server and is used only when a submission is confirmed. Retaking a photo before sending is free; deleting a photo after sending does not give the quota back.
• Each guest can send one message to the couple: text, a voice recording, or both. After it is sent, you can keep sending photos until your quota runs out.
• You can view and download only your own photos in full size. Other guests' photos appear only as thumbnails in the Live Feed and cannot be opened or downloaded.
• A submission counts as saved only once the app shows confirmation from the server. Photos still queued on your device are not saved yet.
• Guest access ends according to the event's package: when the event ends on the free package, or 30 days after the event ends on a paid package. Download your own photos before then.
• Do not send photos or recordings of people in situations they expect to be private, or of people who have asked not to be photographed.

05Prohibited content and conduct

You may not upload, send or display through Relivi content that, or act in a way that:

• contains pornography, nudity or other indecent material;
• exploits or endangers children in any way;
• spreads hatred or hostility based on ethnicity, religion, race or group (SARA);
• insults, defames, threatens, bullies or depicts violence;
• violates other people's privacy, for example photographing someone without consent in a private situation or spreading someone else's personal data;
• infringes anyone's intellectual property rights;
• involves gambling, fraud, hoaxes or any other material prohibited by Indonesian law, including the Electronic Information and Transactions Law;
• is unsolicited advertising or bulk messaging;
• tries to get around quotas, limits or security measures, access data you are not entitled to, use scripts or bots, or disrupt the service.

You are responsible for the content you send and for any claims by others that arise from your breach of these Terms.

06Rights to content

• You keep the copyright in the photos, messages and recordings you create. We claim no ownership of your content.
• By sending content to an event, a guest grants the couple of that event a non-exclusive, royalty-free licence to keep, download, print and privately share that content as a memory of the event. Commercial use requires permission from its creator.
• You grant us a limited, non-exclusive, royalty-free licence to store your content, display it within the event according to the couple's settings (your gallery, the Live Feed, the venue slideshow and the couple's dashboard) and deliver it to those entitled to it, solely to provide the service. This licence ends when the content is deleted from our systems.
• We do not use your content for advertising or to promote Relivi, and we do not use it to train artificial intelligence.
• You confirm that you have the right to send the content and that sending it does not infringe anyone else's rights, including the privacy of people who appear in it.
• The Relivi name, logo, app design and software belong to us or our licensors. You may use the built-in frames, filters and stickers as part of photos made with Relivi.

07Reports, moderation and removal

• If you find content that breaks these Terms, tell the couple or report it to us at [email protected], naming the event and the content concerned.
• The couple can hide photos from the Live Feed and the venue slideshow at any time. A hidden photo remains visible to its sender and to the couple.
• A guest can delete the photos they sent themselves while guest access lasts.
• We may, without prior notice, hide or remove content, block a guest session, stop uploads or disable an event that breaks these Terms or the law, or when ordered to by a competent authority.
• We do not review every piece of content before it appears, but we will act on every report we receive within a reasonable time.

08Fees, payment and refunds

• The package for 5 guests is free. Other packages are a one-time charge per event, not a subscription, and never renew automatically. The price is shown on the Pricing page and in the dashboard before you pay, and the amount charged is calculated by our system.
• Until 31 January 2027, 23:59 WIB, the introductory price applies, which is 30% lower than the list price. The list price applies from 1 February 2027. Both prices are shown on the Pricing page.
• Payments are processed by Midtrans through QRIS, GoPay or bank virtual account transfer. We never receive or store your card details, PIN, password, or bank or e-wallet credentials.
• To upgrade, you pay the difference between the price of the new package at that time and the amount already paid for the event. A package cannot be downgraded after payment.
• Guests are never charged.
• Prices and package contents may change. Changes do not apply to events already paid for.

Cancellations, date changes and refunds:

• You get a full refund if the event is cancelled at least 7 days before its start time and no guest has joined.
• If the event is cancelled less than 7 days before its start time, or after a guest has joined, the payment is non-refundable. As long as no guest has joined, you can still change the date and time of the event free of charge.
• You get a full refund if guests could not use the service during the event because of a fault in the Relivi system, provided it is reported within 7 days after the event ends and the fault is confirmed in our system logs. Problems outside our system, such as the venue Wi-Fi, mobile signal or guest devices, are not included.
• Payments for upgrades follow the same rules, counted from the time the upgrade was bought.
• Send requests to [email protected] with the name of the event. Refunds are processed within 7 working days to the original payment method (GoPay or QRIS) or, for virtual account payments, to a bank account in the name of the buyer.
• An event that is refunded in full is deactivated.

09Access periods and storage

• Guests can join and send only during the event hours set by the couple. On the free package, guests can open the Live Feed and their gallery until the event ends. On a paid package, they can open them until 30 days after the event ends. Events under a separate agreement follow the agreed period.
• The couple can access the album in the dashboard for the storage period of the event's package: 7 days after the event ends on the free package, and 1 year after the event ends on a paid package. The end date is shown in the dashboard.
• When a package's storage period ends, the whole album is deleted permanently and cannot be recovered. We will make reasonable efforts to notify the couple beforehand.
• The couple can ask us to delete an event and everything in it at any time at [email protected]. Deletion is permanent.
• Relivi is not a backup service. Keep your own archive of the album.

10Availability

We make reasonable efforts to keep Relivi available and reliable, especially on the event day. However, the experience also depends on things outside our control, such as the venue's Wi-Fi, mobile signal, guests' devices and browsers, and camera and microphone permissions. The app keeps photos on the device and retries when the connection returns, but we cannot guarantee that every photo will be delivered.

We may carry out maintenance and change, add or discontinue features. If a change reduces the core functions of an event that has been paid for, we will tell the couple in advance.

11Disclaimer and limitation of liability

Relivi is provided "as is" and "as available". To the extent the law allows, we give no warranties other than those expressly stated in these Terms.

To the extent the law allows, we are not liable for indirect loss, moments that were not captured, loss of profit, or loss arising from content sent by other users, the couple's use of the album, or the actions of third parties.

Our total liability for claims relating to an event is limited to the amount the couple paid us for that event.

Nothing in these Terms limits liability that cannot be limited by law, including your rights as a consumer under Law No. 8 of 1999 on Consumer Protection, or our liability for wilful misconduct or gross negligence.

12Force majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, fire, epidemics, civil unrest, war, government action, power or telecommunications outages, failures at our infrastructure providers, or large-scale cyberattacks. We will make every effort to restore the service as quickly as possible.

13Suspension and termination

We may suspend or end access to an account, event or guest session in case of a breach of these Terms, abuse, a security risk, or where the law requires it. Where possible and lawful, we will tell the couple and give the reason.

You can stop using Relivi at any time and ask us by email to delete your account or event. Provisions that by their nature survive termination, such as rights to content, limitation of liability, governing law and dispute resolution, remain in effect.

14Changes to these Terms

We may change these Terms. We will announce material changes on this website and/or by email to couples at least 14 days before they take effect. Changes required by law or needed for security may take effect sooner. The effective date of the current version is shown on this page.

By continuing to use Relivi after a change takes effect, you accept the new Terms. If you do not agree, you can stop using the service and ask us to delete your data.

15Governing law, language and disputes

These Terms are governed by the laws of the Republic of Indonesia, including Law No. 11 of 2008 on Electronic Information and Transactions as amended, Government Regulation No. 71 of 2019 on the Operation of Electronic Systems and Transactions, Law No. 27 of 2022 on Personal Data Protection and Law No. 8 of 1999 on Consumer Protection.

These Terms are made in Indonesian and English. In line with Law No. 24 of 2009, if the two versions differ in meaning or interpretation, the Indonesian version prevails.

Any dispute will first be settled amicably through deliberation (musyawarah). If no agreement is reached within 30 days after either party gives written notice, the dispute will be resolved by the competent district court in Indonesia, without affecting a consumer's right to seek resolution through the Consumer Dispute Settlement Agency (BPSK).